Patient care has become a key focus for healthcare providers, payers and vendors over the last few years. With so much focus on the patient experience, the transition to value-based care, and the increased emphasis on transparency and outcomes reporting, it is no surprise that organizations are looking for ways to improve patient outcomes and satisfaction with their care. This article will outline some of the benefits of a Patient Care Network as well as some examples of successful PCNs in healthcare. Read on to learn more about how you can leverage your existing resources to start building your own PCN today!
What is a Patient Care Network?
A Patient Care Network (PCN) is a group of patient-facing and provider-facing applications that can be integrated and facilitated by a hub. The hub may be hosted on-premises to collect, store and analyze data from the PCN applications. Alternatively, the seat may be hosted in the cloud and be used simply for connectivity purposes. A PCN comprises data from various existing systems, a new set of applications, and a dedicated network and hub to connect them all together. When all of these components come together, they enable a level of communication and collaboration that is impossible when they are kept separate.
Why Build a Patient Care Network?
Patient care is one of the most critical aspects of healthcare – and one of the most crucial components is communication. When different departments and providers can work together seamlessly, it opens up many more options for patient care. It allows staff across the board to spend less time on administrative tasks and more time providing patients with the care they need. There are many benefits to building a PCN within your organization, including the following:
The ability to shift resources from administrative tasks to direct patient care will positively impact all stakeholders. Patients should benefit from being able to access care faster and more efficiently, providers should experience less stress and higher satisfaction, and insurance companies and other payers should see an increase in the efficiency of their claims process.
Enhanced Patient Experience:
It is essential to have a single communication hub or patient portal where patients can access their plan details, appointment and prescription information, and any other relevant information. Additionally, having a single patient portal where staff can enter patient data and updates and initiate communication with other providers is essential. When patients can see all their information in one place, they feel more in control of their care.
Examples of Successful Patient Care Networks
Several organizations have successfully built PCNs that provide a valuable service for patients and providers. Here are a few examples that highlight some of the benefits of PCNs:
The Patient Care Network of Oklahoma (PCNOK): This network provides real-time information and decision support to patients with chronic diseases. PCNOK improves communication and coordination between patients, their providers, and payers.
The Patient Care Network of Arizona: This network provides patients with a single portal that contains their health and benefits information, appointment scheduling, and lab results. It also allows providers to access a single information system for lab results, medical records, and more.
The Patient Care Network of California: This network allows providers to digitally communicate lab results and other test results to patients. It also gives patients a single point of access to their health information and services, such as booking appointments, ordering prescriptions, and communicating with providers.
The Patient Care Network of Texas allows patients to access lab results and appointment information via smartphone or computer. It will also enable providers to digitally send patients to care instructions, lab results, and other information.
Key Benefits of a PCN
There are many benefits of a PCN when implemented correctly. Some of those benefits include:
Improved coordination of care: With the ability to share data between providers and patients, you can create more consistent care plans and make informed decisions on treatment options. – Improved patient experience – With a single access point for all of a patient’s data and the ability to communicate with providers, a PCNOK can significantly improve the patient experience.
Consistency across providers: With a single network for sharing data and communication, you can ensure that no patient receives different information from providers.
Better outcomes: With the ability to track and monitor patients’ progress and identify gaps in care and communication, you can significantly improve effects. – Improved efficiency – With a single communication and data network, you can reduce the time spent on administrative tasks and shift those resources to patient care.
Tips for Building Your Own PCN
Building a PCN within your organization will take time and a lot of effort. However, it is an investment that will pay off in the long run. To ensure that you are successful in your actions, keep the following tips in mind: – Get senior leadership buy-in – This is probably the most crucial step in the process. You will face many challenges along the way, including technical and internal partner challenges. Senior leadership will be the ones to overcome these challenges and keep the project moving forward. – Hire the right team – Building a network is something you can only do on the side. It is a significant undertaking that will require full-time attention from the team.
Therefore, ensure you hire the right people to lead the effort and the right experts to fill the gaps. – Plan and prioritize your work – Building a PCN is a multi-faceted project. You need to consider the technology, the people, the process, and more. Therefore, you will appreciate a good project plan that outlines all aspects of the project from start to finish. – Communicate throughout – A key to a successful project is communication. You want to ensure everyone involved is on the same page at every project stage. You also want to ensure you keep stakeholders informed of the project’s progress.
A PCN is a central body that collects data from various applications and systems within your organization. It acts as a hub for communication between providers and patients and between departments within your organization. It is essential to carefully consider the benefits of implementing a PCNOK in your organization and the costs associated with it. Once a PCN is implemented, it is necessary to ensure it is properly maintained and used to the fullest extent. Even though building a PCN will be a challenge, it will be well worth it in the long run. Not only can it improve patient care, but it can also help reduce costs associated with administering healthcare.
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